@Sam1977 Thank you for your feedback - we really appreciate it!

@Roman Thank you for sharing your feedback :)

@Barbara Hey! Thank you for your feedback, but spamming negative reviews will not help us to resolve your issue with tracking number. We replying to all your emails that you sending to us and you should understand that there is things that we can not affect on. Also, we have already provide a compensation for your delayed order.

Additionally, in the future we recommend you to read website’s terms and conditions before placing and order so that you can understand what happens if your order will be lost/seized/damaged.

Additionally we have already replied to you by email that we need to wait 45 days from the dispatch date and if there will be no updates then we will make a free reship and at the end you will receive your parcel. There is no reason to make you a refund because if the tracking will be updated you will receive your ordered products for free and you need to understand this. We ask you to be more patient in this situation because as we said there can be things that we can not affect on and we will reply to you by email once the new tracking will be available.

If you have any additional questions please contact us by email support@deuschem.info and we will reply to you as soon as possible!

@MAXX838 Thank you for sharing your feedback :)

@Dustin Thank you for your feedback - we really appreciate it!

@ThomasWilson Thank you for your feedback, but your review looks like a low quality spam. It also seems like it could be a result of some outside influence, such as competitors attempting to affect our reputation. If you have any legitimate concerns or questions, please send us an email directly to support@deuschem.info and we will find a solution!

@Roman Hey! We kindly ask you to stop posting misleading or false reviews about our company. We take all customer concerns seriously and are always ready to resolve any real issues you may have, but as i know we already made a compensation for your order and your tracking number is already updating and you will receive your parcel very soon, so there is no reason to spam reviews that we are scam because in the end you will receive your parcel anyway.

If you believe there is a misunderstanding, please contact us directly by email support@deuschem.info so we can clarify everything and assist you properly.

Continued posting of false or spam reviews misleads customers and violates the review platform’s guidelines. We hope to resolve this matter respectfully and professionally. Thank you for your understanding.

@larcia194 Gracias por sus comentarios, realmente lo apreciamos!

@t0mcraft Thank you for sharing your feedback :)

@Barbara Grazie per il tuo feedback! Ci scusiamo sinceramente per il ritardo. Purtroppo, c'è stato un problema tecnico tra il nostro magazzino e il sistema del corriere, che ha causato alcuni pacchi a rimanere bloccati in transito. Mentre stiamo facendo tutto ciò che è in nostro potere per risolvere la situazione il più rapidamente possibile, ci sono fattori logistici esterni al di fuori del nostro controllo diretto.

Per tutti gli ordini in ritardo, incluso il tuo, stiamo aggiungendo un risarcimento per l'inconveniente - per il tuo ordine abbiamo già effettuato un risarcimento. Inoltre, la prossima volta si prega di leggere attentamente i nostri termini e condizioni prima di effettuare un ordine, che non offriamo rimborsi se l'ordine è già spedito. Ti assicuriamo che stiamo monitorando attentamente la tua spedizione e ti aggiorneremo non appena ci saranno cambiamenti.

Vi preghiamo di inviarci una e-mail a support@deuschem.info se avete altre domande. Apprezziamo molto la vostra pazienza e comprensione.