@Barbara Thank you for your feedback! We sincerely apologize for the delay. Unfortunately, there has been a technical issue between our warehouse and the courier’s system, which caused some parcels to get stuck in transit. While we are doing everything within our power to resolve the situation as quickly as possible, there are external logistics factors beyond our direct control.

For all delayed orders, including yours, we are adding a compensation for the inconvenience - for your order we have already made a compensation. Also, next time please read carefully our terms and conditions before placing an order, that we do not offer refunds if the order is already shipped. Please rest assured that we are closely monitoring your shipment and will update you as soon as there are any changes.

Please send us an email to support@deuschem.info if you have any other questions. We really appreciate your patience and understanding.

@shabbi Thank you for your patience! We’re very sorry for the delay. There’s been a technical issue between our warehouse and the courier’s system, which caused some parcels, including yours, to be held at the courier’s sorting facility. The courier is already resolving the issue, and we expect your shipment to move shortly.

We’re closely monitoring the situation and will notify you as soon as your order is on its way. If for any reason the parcel cannot be delivered, we’ll arrange a reshipment. Please note that we do not issue refunds for undelivered parcels, only reships.

Please contact us by writing to support@deuschem.info and we will do our best to resolve your situation as soon as possible. We really appreciate your patience and understanding.

@roidtester1001 Hey! Thank you for your feadback! The current test report from Janoshik Laboratory that was made on the same batch (you can find it on our website) indicates the opposite, that everything is fine with the product.

Also, if you are not sure about quality, then we recommend you to send your product for test to Janoshik Laboratory and if the test will be negative then we will make a refund of test cost and ordered products. Please send us an email to support@deuschem.info and we will investigate more in your issue. Waiting for your reply!

@9nine Thank you for your feedback - we really appreciate it! :)

@Roman Thank you for your patience!

There’s been a technical issue between our warehouse and the courier’s system, which caused some parcels, including yours, to get stuck at the courier’s sorting point. The courier is already fixing the problem, and we expect your parcel to move shortly.

We’re monitoring the situation closely and will update you once your order is on the way. If for any reason the parcel can’t be delivered, we’ll arrange a reshipment. Please note that we don’t issue refunds for undelivered parcels, only reships.

Please contact us by writing to support@deuschem.info and we will do our best to resolve your situation as soon as possible. We really appreciate your patience and understanding.

@Anavee Thank you for your feedback - we really appreciate it!

@Enki Thank you for your feedback - we really appreciate it!

@andresdr590 Gracias por compartir tus comentarios :)

@Okay123 Thank you for sharing your feedback :)

Gracias por sus comentarios, realmente lo apreciamos!