@Yulk Hola!

Entendemos su frustración con respecto a la demora y nos gustaría brindarle una actualización sobre su pedido.

Ya hemos recibido la nueva dirección de entrega que proporcionó y procederemos con un reenvío tan pronto como recibamos la confirmación de nuestro equipo de almacén.

Tenga en cuenta que, de acuerdo con nuestra política de reenvío, podemos iniciar un reenvío solo después de que hayan transcurrido 45 días desde la fecha de envío original. En su caso, este período finalizó el 21 de junio. Ya se ha enviado una solicitud a nuestro almacén para su procesamiento. En este momento, estamos experimentando un volumen de pedidos superior al habitual debido a nuestra reciente promoción, por lo que las respuestas y los tiempos de procesamiento desde el almacén pueden tardar un poco más de lo normal. Agradecemos su paciencia mientras se revisa la solicitud. Tan pronto como recibamos la confirmación del almacén, procederemos a reenviarle y le proporcionaremos más actualizaciones.

Gracias por su comprensión!

@Alejo Gracias por compartir tus comentarios :)

@Tonyo79 Grazie per aver condiviso il tuo feedback:)

🔥 STOCK SALE – 20% OFF ON ALL PRODUCTS!

Starting tomorrow, June 19 up to June 26, enjoy 20% OFF on all brands Deus Medical, Astera Labs and Biaxol.

• ✅ 20% OFF all products sitewide
• ✅ 2x Reward points in cashback
• ✅ Limited-time offer

📅 SALE STARTS: June 19, 2026 at 00:00 CET ⏰ SALE ENDS: June 26, 2026 at 23:59 CET

👉 SHOP NOW - deuschem.com

⚠️ IMPORTANT NOTICE Due to the high volume of orders expected during this promotion:

• Once payment has been received, we will not be able to cancel or modify order.
• Customer support response times may be longer than usual.
• Order processing and shipping may also experience delays.
• Coupon codes cannot be used and it is not possible to pay using reward points.

This is the perfect opportunity to stock up on your favorite products at reduced prices while enjoying exclusive savings and double reward points. 🔔The sale starts tomorrow, guys, so get ready to save when our Stock Sale begins!

🔥 STOCK SALE – 20% OFF ON ALL PRODUCTS!

Starting tomorrow, June 19 up to June 26, enjoy 20% OFF on all brands Deus Medical, Astera Labs and Biaxol.

• ✅ 20% OFF all products sitewide
• ✅ 2x Reward points in cashback
• ✅ Limited-time offer

📅 SALE STARTS: June 19, 2026 at 00:00 CET ⏰ SALE ENDS: June 26, 2026 at 23:59 CET

👉 SHOP NOW - deuschem.com

⚠️ IMPORTANT NOTICE Due to the high volume of orders expected during this promotion:

• Once payment has been received, we will not be able to cancel or modify order.
• Customer support response times may be longer than usual.
• Order processing and shipping may also experience delays.
• Coupon codes cannot be used and it is not possible to pay using reward points.

This is the perfect opportunity to stock up on your favorite products at reduced prices while enjoying exclusive savings and double reward points. 🔔The sale starts tomorrow, guys, so get ready to save when our Stock Sale begins!

@oso Hey! Thank you for your feedback! We appreciate all reviews, both positive and critical. Please note that all this cases are under investigation and we already made test from our part with Janoshik Analytics and all of them was perfect without any issues.

At the moment, you need to be very careful with this kind of tests on the market because not all of them can be true and legit. We know about Madsen, and honestly, I wouldn't trust them because they are most likely connected with another popular brand, and it's very hard to say how they make their tests and how legit they are and it is possible that their tests can be fake due to market competition.

Also, we had some cases when our clients sent us tests from Madsen for our products and after we send the same product from the same batch to Janoshik Analytics directly - all tests was good.

About different color of the product (Especially with Testosterone): Nothing wrong is with the product, it's because benzyl benzoate can sometimes develop a different shade over time and product can turn a bit yellow, so no need to worry about color and this does not affect on quality.

About reviews, we have a lot of satisfied customers with our products and service and who recommend us to their friends, colleagues and partners. We have been in the market for a long time and have a strong reputation among sports enthusiasts, athletes and bodybuilders. Customers may receive loyalty points for leaving a review, points are awarded for submitting a review regardless of the rating, and customers are free to share their honest opinions. We encourage everyone to read a variety of reviews and make their own assessment based on the overall customer experience.

If you have made test reports by yourself and products are low quality or underdosed or anything else, then please send us an email with all detailed information to support@deuschem.info and we will start an investigation process.

Let us know if there will be any other questions and have a great day!

@Senci Hey! Thank you for your feedback! Please note that your order was shipped on 21.05.2026. But as i can see there is no updates in your tracking number, probably your order can be lost. I will make a request to our warehouse and you will get an updates by email about your order. Most likely we will reship your order and you will get the new tracking number. Please next time send us an email request if your order is not updating more then 3 weeks, this will speed up the process.

🔥 STOCK SALE – 20% OFF ON ALL PRODUCTS!

From June 19 to June 26, enjoy 20% OFF on all brands Deus Medical, Astera Labs and Biaxol.

• ✅ 20% OFF all products sitewide
• ✅ 2x Reward points in cashback
• ✅ Limited-time offer

📅 SALE STARTS: June 19, 2026 at 00:00 CET

⏰ SALE ENDS: June 26, 2026 at 23:59 CET

👉 SHOP NOW - deuschem.com

⚠️ IMPORTANT NOTICE Due to the high volume of orders expected during this promotion:

• Once payment has been received, we will not be able to cancel or modify order.
• Customer support response times may be longer than usual.
• Order processing and shipping may also experience delays.
• Coupon codes cannot be used and it is not possible to pay using reward points.

This is the perfect opportunity to stock up on your favorite products at reduced prices while enjoying exclusive savings and double reward points.

🔔 Don't miss out - this special promotion is available for one week only and ends on June 26, 2026 at 23:59 CET!

@Emilce Gracias por compartir tus comentarios :)

@.Lara.23 Thank you for sharing your feedback :)