Dear, Customers! We offer 10% discount on all our products, please use this coupon code "CHEM10" (This promotion will be available until 27.02.2026, 23:59 CET time) Wish you all good health guys and stay in touch! Visit link and enjoy our promo: https://deuschem.com/all-products

Dear, Customers! We offer 10% discount on all our products, please use this coupon code "CHEM10" (This promotion will be available until 27.02.2026, 23:59 CET time) Wish you all good health guys and stay in touch! Visit link and enjoy our promo: https://deuschem.com/all-products

@kammdejo1 Thank you for sharing your feedback :)

@mawlieduard Thank you for your feedback - we really appreciate it!

@jack Thank you for your feedback! As we can see from the tracking information, the parcel was delivered on February 9 to the Fitness center at the address you provided.

Unfortunately, we are unable to proceed with a full reship in this case. You contacted us on February 14 and after 5 days, it is not possible to locate your parcel. In the future, please contact us immediately if your order is lost or not delivered.

We also noticed that your delivery address was a gym Fitness center, not your home address. Please check with the gym administration to see if they have your parcel. Waiting for the update!

@jack Thank you for your honest feedback :)

@jack Thank you for your feedback - we really appreciate it!

@kammdejo1 Thank you for your feedback - we really appreciate it!

@J.asteroide Thank you for your feedback! We understand your frustration and truly appreciate that you have been with us for years.

Unfortunately, there has been a technical issue between our warehouse system and the courier’s tracking system, which caused some parcels to appear as if they were not physically received or did not update correctly in transit. Please be assured that this does not mean your order was not dispatched.

At the moment, we are actively working with the logistics provider to resolve this problem. While we are doing everything within our power to speed up the process, some external logistics factors are unfortunately beyond our direct control.

For all delayed orders, including yours, we are adding a compensation for the inconvenience - by the way, we have already added a compensation to you account balance for your order. Additionally, if the warehouse confirms that the parcel is officially lost and will not reach you, we will immediately proceed with a reshipment according to our policy.

We kindly ask you to contact us directly at support@deuschem.info so we can investigate your case in detail and provide a proper resolution as quickly as possible. Thank you for your patience!

@Matti00001 Thank you for your feedback! Unfortunately, there has been a technical issue between our warehouse and the courier’s system, which caused some parcels to get stuck in transit.

For all delayed orders, including yours, we are adding a compensation for the inconvenience - by the way, we have already added a compensation to you account balance for your order.

All orders without updates have already started showing tracking progress, so your order should start updating soon as well.

Please send us an email to support@deuschem.info if there will be no updates in your tracking until Friday this week or if you have any other questions!