@mz_59 Thank you for your feedback! We understand your frustration and truly appreciate that you have been with us for years.

From our side, the shipment was dispatched on time and moved normally through the carrier’s network. Unfortunately, the delivery failed and the parcel is now being returned to us. In such cases, we must wait until the package physically arrives back at our warehouse before we can proceed. This return process is handled entirely by the carrier and is unfortunately outside of our control, so we are unable to speed it up.

Additionally, if a shipment has been placed on the waiting list and 30 days have passed without resolution, we automatically proceed with a reship.

Please send us an email to support@deuschem.info so that we investigate more and we will reship your order, because probably 30 days have been passed from the returning date and you parcel can be lost during returning process.

@9nine Thank you for your honest feedback :)

@Jfluser Thank you for sharing your feedback :)

Dear, Customers! 💰 We offer 2x Cashback on all our products! 🛒 Shop more - Earn more Double (This promotion will be available until 16.02.2026 08:00 CET time) Cashback will be automatically added to your account after the payment is received. Wish you all good health guys and stay in touch 🦾 Visit link and enjoy our promo: https://deuschem.com/all-products

Dear, Customers! 💰 We offer 2x Cashback on all our products! 🛒 Shop more - Earn more Double (This promotion will be available until 16.02.2026 08:00 CET time) Cashback will be automatically added to your account after the payment is received. Wish you all good health guys and stay in touch 🦾 Visit link and enjoy our promo: https://deuschem.com/all-products

@Igor1976 Grazie per il tuo feedback-lo apprezziamo davvero!

@Vizktor Thank you for your feedback! We sincerely apologize for the delay.

Unfortunately, there has been a technical issue between our warehouse and the courier’s system, which caused some parcels to get stuck in transit. While we are doing everything within our power to resolve the situation as quickly as possible, there are external logistics factors beyond our direct control.

For all delayed orders, including yours, we are adding a compensation for the inconvenience. We are monitoring your shipment and will provide updates as soon as possible. If you believe there is a misunderstanding, please contact us directly by email support@deuschem.info so we can clarify everything and assist you properly. Thank you for your patience!

Dear, Customers! We offer 10% discount on all our products, please use this coupon code "CHEM10" (This promotion will be available until 30.01.2026, 23:59 CET time) Wish you all good health guys and stay in touch! Visit link and enjoy our promo: https://deuschem.com/all-products

Dear, Customers! We offer 10% discount on all our products, please use this coupon code "CHEM10" (This promotion will be available until 30.01.2026, 23:59 CET time) Wish you all good health guys and stay in touch! Visit link and enjoy our promo: https://deuschem.com/all-products

@Sam1977 Thank you for sharing your feedback :)