@Jojo Thank you for your detaile feedback - we really appreciate it!

@scorpiopiealamoderat Update 02/03/23. We have already sent you an email about your situation, but we will duplicate it here.

We found your payment, but unfortunately we have received less than the amount of your order. At the moment, we are looking into why our accountant did not see your payment in our bank as soon as we received it, but most likely because we track payments by total order amount. But, in the end, you tried to deceive us, because in your payment confirmation document, we see that you set the commission to be withdrawn from the recipient (from us). And as a result, the bank charged from us a commission and we received less than your order total amount.

Please note that we can't ship the products if we have not received the full amount for your order. We have sent you an email with the full confirmation from our bank account about your payment.

According to this situation, we can offer two options: 1) we will make you a refund but only the amount that we received from you or 2) you can make an additional bank transfer payment, but all the commissions you need to take on yourself and after we receive your additional payment we will ship your order.

We respect each of our customers and we have a lot of customers who place orders with us and are satisfied with our service and products. We kindly ask you to remove or change your negative reviews from all forums and write that we found your payment and the problem was solved. Let us know if you will have any questions and waiting for your reply!

Best regards, DeusChem Team

@scorpiopiealamoderat Hey! Thank you for sharing your feedback! We do not scam our customers and we have a lot of satisfied customers who have already successfully received their orders.

We asked you to contact directly your bank and find out where your payment is, because we do not see it in our bank. We have had cases when a bank payment did not reach us and as a result it was returned to the sender.

We appreciate every feedback from all our customers and we every time try to find a compromise with each of our customers. We have sent you an email you provide us more detailed information about your bank payment. Waiting for your reply!

Best regards, DeusChem Team